FAQ | GENERAL
Are we a Nepal company?
Yes, Level51 Nepal is Nepali company in which Nepali people hold 100% shares. We have collaborated with Level51 headquarter in Thailand. Our laptops are assembled in Thailand factory by our experienced engineers.
Are our products from China?
Is there any laptop or electronic device which is not made in China? And we also might have to debate whether Taiwan is part of China. (No joke... but the Rare Earth that used in manufacture high-tech devices such as screens, chips, and circuits they are in China, which have been conscientiously mining in China also banned for export. This has lead to why there are many manufacturing plants in China. Not because wages are cheap. For the factories in other countries usually just a factory who assembling part from China)
What brand? Never heard of?
Brand LEVEL51, please call if you want to hear the sound :)
FAQ | ORDERING & PAYMENT
How can i pay for my purchase?
You can pay by card, Esewa, Cash, bank online transfer. You can contact us if you have any questions.
Can I pick up the product by myself?
Yes, You can visit our store, our address is Koteshwor, Kathmandu, Nepal. Google map
FAQ | AFTER SALES SERVICE
Where are the service centers?
We have our showroom and service center in Koteshwor, kathmandu, Nepal. Google map
The company will not close down or disappear any time soon, right?
We are not just a company in Nepal, we have a colaboration with Level51, the best custom PC company in Asia. We have been in Nepal since 2016 and we have big plans for Nepal market.
Where to download drivers?
We recommend you to keep the CD safely that is provided in your purchase, Drivers can also be downloaded from SystemX application.
Can I recovery Windows? How to reinstall Windows?
Try following this VDO (download link in VDO description).
If I reinstall Windows, will the logo on the loading screen be lost??
The factory made the BIOS for us, our logo is in the BIOS, not with Software.